Shipping policy

Free Expedited Shipping for orders over £29.

Orders are fulfilled from our local UK warehouse located in Heywood, Manchester. Order changes may not be possible due to the fast nature of the warehouse. We'll try our best, but in many cases, the product has already been dispatched.

  • Expedited: 1-3 Days Tracked
    Expedited delivery orders placed before 12 pm are despatched the next business day.
  • Standard: 2-3 Days
    Standard delivery orders placed before 12 pm are despatched the next business day.

Ordering from Republic of Ireland?

  • Customers from Republic of Ireland can receive shipments just like our UK customers. However, please note that customers are responsible for paying all import fees, customs duties and taxes.

Details

  • Estimates are in business days, and shipping times may vary.
  • eDog UK dispatches orders daily, Monday to Friday.
  • Once the item is posted, the transaction will be marked as “Shipped,” and you will receive an email notification. If you have any questions about your order, please contact our customer support team.
  • The above timeframes are to be used as a guide only. Shipping times are subject to stock availability and exclude clearance/customs delays.

Overseas Purchases

For overseas purchases, customers are expected to comply with all laws and regulations of the country in which they will be receiving the goods. Before making a purchase, customers must ensure that the item can be lawfully imported, which may be subject to import duties and taxes. We have no control over any additional customs charges or documents required and cannot predict what they may be. As customs policies vary from country to country, please check with your local customs office on the import terms for your country.

Delivery Within Ireland

  • Delivery to Ireland is subject to additional customs and duties fees. Any additional import or customs fees are the responsibility of the recipient.

For any questions, please contact us.

Contact Us:
Phone: +44 1322 946 869
Email: support@edog.uk
Website: edog.uk