Welcome to eDog UK and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 14-day money-back guarantee from the time you receive your goods.
Change of Mind Policy
We understand that sometimes purchases don't go as planned. That's why we offer a 14-day Change of Mind return from the date of purchase.
To qualify, your item must be:
- In new, unopened (and unworn where applicable) condition
- In its original packaging with all contents intact
- Return initiated within 14 days of purchase
Due to the personal health and hygiene nature of some of our products, we require a high standard of new condition for all returns. If your order does not qualify for a Change of Mind under the above requirements, or your order is sent to us and determined as not meeting the requirements, your order will not be eligible for a Change of Mind return.
To request a Change of Mind return, please contact us here with:
- Your order number
- A photo showing the item's unopened/new condition
- Your reason for return
If approved, we'll provide a Return Merchandise Authorisation (RMA) number and return address.
How Long Is the Warranty?
In addition to our 14-day money-back guarantee, eDog UK offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, eDog UK will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
How Does It Work?
If you are experiencing an issue or wish to start a return, you can contact us at support@edog.uk. Items sent back to us without first requesting a return approval will not be accepted.
Contact eDog UK
To learn more about eDog UK, our products, or our warranty, contact us via email at support@edog.uk
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the case of a change of mind, the customer is responsible for return shipping costs.
General Support
For general support enquiries, contact us here.
Live chat
+44 333 038 6351
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